Staff Content Developer

1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

As a Staff Content Developer, you will help customers get more value from 1Password by creating content that supports product usage, adoption, retention, and expansion. You will join the Customer Content team and report to the Manager, Customer Content. This is a hands-on role that works across Product Marketing, Product, Customer Success, Customer Support, Lifecycle Marketing, Enablement, and other teams. You will bring strong content judgment, an understanding of customer needs, and a practical approach to improving how content is created, maintained, and optimized.

How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.

This is a remote opportunity within Canada and the US.

• What we're looking for:
• 5+ years of experience in B2B SaaS content marketing, customer marketing, or a related field.

• Ability to translate complex products, workflows, and technical concepts into clear, actionable content for technical audiences across programs, formats, and stages of the customer journey.

• Strong organizational and project management skills, with the ability to manage competing priorities and changing requirements.

• A self-directed, adaptable approach to work, with the judgment to make progress independently and the openness to incorporate feedback.

• Experience with content management systems, analytics tools, collaboration platforms, or AI-assisted content workflows is helpful, but not required.

• Strong editorial judgment and attention to accuracy, structure, accessibility, voice, and detail.

• Experience managing content through its full lifecycle, including development reviews, repurposing, optimization, and retirement.

• Experience using qualitative and quantitative inputs to evaluate content and guide improvements.

• A history of creating practical processes, templates, or systems that improve the quality and efficiency of content work.

• What you can expect:
• Develop customer-facing content from brief to final delivery, including research, outlining, drafting, editing, review coordination, and publishing.

• Create content for lifecycle programs, enablement, multimedia, and other customer-facing channels.

• Make complex product capabilities, workflows, and technical concepts clear, relevant, and actionable.

• Adapt messaging, structure, tone, and format for different audiences, use cases, and stages of the customer journey.

• Work with subject matter experts and cross-functional partners to gather information, resolve questions, and incorporate feedback.

• Keep content accurate and useful as products, policies, customer needs, and program priorities change.

• Create reusable templates, content modules, editorial guidance, and workflows that make production and maintenance more efficient.

• Use customer feedback, support themes, search behavior, product usage signals, and performance data to recommend and make improvements.

• Track and interpret content performance, then apply learnings to future work.

• Manage multiple projects, timelines, reviews, and stakeholders while maintaining a high standard of quality.